ticgo-privacy-policy-en

Last update : December 7, 2025

Thank you for using ticgo, owned and operated by Altivatech (referred to as “we,” “us,” or “our”) – altivatech.com . We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, and disclose information when you use our App.
By using the App, you agree to the terms and conditions of this Privacy Policy.

1. Information We Collect

We collect different types of information to provide you with an optimal user experience and improve our service. The types of information we collect include :

1.1. Personal Information

We may collect the following types of personal information when you use the App:

User Names: We may collect the user names you provide when creating an account or using certain features of the App.
Phone Number: The mobile number you provide when registering for an account or when it is necessary for the functionality of the App.
Email Address: Provided during registration or when required for app functionality.

1.2. Non-Personal Information

In addition to personal information, we may also collect non-personal data that does not directly identify you. This may include, but is not limited to, device information, operating system information, usage data and analytics. We may use various technologies such as cookies, analytics tools, and similar technologies to collect this information.

2. Use of Information

We use the collected information to :

Provide and maintain the functionality of the app
Personalize and improve user’s experience with the app
Communicate with you, respond to inquiries, and offer customer support
Send promotional content (emails, newsletters), if you have opted in to receive such content
Conduct research and analysis to enhance the app and our services
Comply with legal obligations and protect our rights and interests

3. Disclosure of Information

We may disclose your information in the following circumstances :

Service Providers: We may share your information with trusted third-party service providers who assist us in operating the app, conducting our business, or delivering services to you. These service providers are bound by confidentiality obligations and are prohibited from using your personal information for any other purpose.
Business Transfers: In the event of a merger, acquisition, or sale of our company or its assets, your information may be transferred to the acquiring entity as part of the transaction. You will be notified via email or a prominent notice in the app if such a transfer occurs.
Legal Requirements: We may disclose your information if required by law or to comply with a valid legal request or order.
Protection of Rights and Safety: We may disclose your information to protect our rights, property, safety, or that of users and the public.

4. Data Security

We use reasonable technical and organizational measures to safeguard your data and protect your personal information from unauthorized access, disclosure, alteration, or destruction.
However, please be aware that no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security and protection.

5. Your Choices

Account Information: You may review and update your account information by accessing your account settings within the app.
Marketing Communications: You can opt out of receiving promotional emails or newsletters at any time by following the unsubscribe instructions or by contacting us.

6. Children’s Privacy

The App is not intended for use by individuals under 13 years old. We do not knowingly collect personal information from children under 13.
If you believe we have inadvertently collected such information, please contact us immediately, and we will take steps to remove the information from our systems.

7. Changes to this Privacy Policy

We reserve the right to update this Privacy Policy at any time. If we make changes to this Privacy Policy, we will notify you by revising the “Last update” date at the top of this page.
We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, and protect your information.

8. Third-Party Links and Services

The App may include links to third-party websites, services, or advertisements that are not owned or controlled by us. We are not responsible for the privacy practices or content of such third parties.
We encourage you to review the privacy policies and terms of use of any third-party websites or services that you visit or use.

9. International Data Transfers

The App is operated and hosted in the United States. If you are accessing the App from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States, where our servers are located.
By using the App, you consent to the transfer, storage, and processing of your information in the United States.

10. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us :

Altivatech
🇨🇮 Abidjan, Cocody, Côte d’Ivoire
🇬🇳 Conakry, Kipé, Guinea
📧 it@altivatech.com

Please allow reasonable time for us to respond.

By using the App, you acknowledge that you have read and understood this Privacy Policy, including how and why we collect, use, and disclose your information.